FAQs
How does sizing work?
- Estimate your finger size on your order.
- We will send you a sizing set of five real rings- the size you estimated and two sizes smaller/bigger to find the perfect fit. It’s important that you use our sizers because we manufacture them with our comfort fit and to a very tight tolerance to ensure the right fit the first time.
- Wear the sizers for a day or so and then confirm your size with us.
- We make your ring in your perfect fit.
How long will it take to receive my ring?
We do everything we can to get you the ring you want no matter your timeline, and have some amazing delivery stories. Don't hesitate to reach out, even if you need a ring in just a few days 801 352-7388.
Production times vary based on current order volume and the ring you select. Our Lashbrook Builder provides an estimated ship date based on our current production schedule.
Can you do personal engravings on rings?
Rings without sleeves or inlays can be engraved. You can choose your engraving options on the Lashbrook Builder.
What does your warranty cover?
We stand behind our craftsmanship. If there’s a problem with the ring that was from our original manufacturing, then the ring is covered for life. Pretty simple. We also offer a protection plan for further coverage.
What is your resizing policy?
How are your rings shipped?
Our standard FREE United States shipping methods include USPS, FedEx and UPS. Standard shipping averages 3-5 business days depending on your location from Utah. Express 2 and 3-day shipping is available as an upgrade option during checkout for an additional fee. All rush orders get express 2-day shipping as part of the rush fee.
Tracking
Once your ring is ready to ship and be picked up by our carrier, you will get a tracking number sent to the email you used at checkout. Please allow 24 hours minimum for your tracking number to update in their system.
If you did not receive a tracking number, make sure to check your spam or junk email folder. Also, make sure to check which email account you used at checkout. If you still did not get a tracking number, chances are your email address was entered incorrectly at checkout. Please email customer service to have your email updated and your shipping confirmation email resent to you. For any other inquiries, please email us at website@lashbrookdesigns.com.
What is the comfort fit?
Lashbrook’s ‘comfort fit wedding bands’ design is not alone but is unique in that the smallest part of the ring is at the very center of the band. Our design is easier to slide over the knuckles and causes less irritation between the skin and band.
Can I cancel, change, or return my order?
Cancellations
You can cancel your order up until it is shipped. With The Protection Plan- a 15% of MSRP restocking fee applies, without- it’s 30%. Once the order is shipped it cannot be canceled, and the regular return process will be required.
Changes
For your security, we cannot add extra items to an order that has already been placed. If you want to add extra items, you will need to order them separately. If you are needing to update your address or email on an order, please email us at website@lashbrookdesigns.com or call us at (888) 252-7388 to make the change. Please be aware that if your order has already been fulfilled, address changes will not be able to be corrected. We highly recommend double-checking all info entered at checkout.
Returns
Sometimes things don’t work out quite the way you expected, and that’s okay! Here is what to expect if you change your mind about your Lashbrook ring. You have 30 days from the time you receive the ring to return it for any reason. Because we custom makes each ring to your exact specs/design, a restocking fee does apply. With The Protection Plan- it’s just 25% of MSRP, without- it’s 50%.*
If 30 days have passed since your purchase or your item has been damaged, unfortunately, we cannot offer you a refund or exchange. We reserve the right to deny any items that do not meet our policy requirements. If the item is damaged, we will reject the return/refund and will send the damaged item back to you.
How do I care for my Lashbrook ring?
Do you sell Tungsten? Why can’t I find Tungsten as a metal option?
Lashbrook was one of the original manufacturers of Tungsten rings; today we’ve upgraded to Tantalum. Tantalum is a premium alternative that gives you the same heft and beautiful gunmetal gray color, plus loads of customization options all without the brittleness of tungsten. Yes, tungsten carbide is one of the hardest materials on Earth, but this also means that it is prone to cracking or breaking (think glass)- something we like to call the “Tungsten Myth.”
Can you rush my order?
You can rush any ring at checkout. Some rushes can ship in as little as 1-3 business days after you confirm your finger size with our home sizing kit. Don't hesitate to reach out, even if you need your ring within a day or two 801 352-7388.
Can I create something beyond the custom options on your site?
Have a crazy idea? Maybe you want to use your own antler or hardwood? We’ve seen it all- we make custom combinations every day that you won’t see on our website. Visit one of our 2,000+ retailers, use live chat down below, or call (888) 252-7388 within business hours or email us anytime- website@lashbrookdesigns.com.